Start promptly
A claim number is needed to access the current pre-approved treatment process.
ICBC provides pre-approved treatment access for the early recovery period under Enhanced Care. Ongoing treatment and extensions depend on current benefit rules and the medical/recovery circumstances.
ICBC currently describes the first 12 weeks after a crash as a period with pre-approved treatment coverage for specified services, subject to current limits and rules.
A claim number is needed to access the current pre-approved treatment process.
Retain treatment recommendations, appointments and claim communications.
If recovery is taking longer, discuss the next treatment steps and benefit-extension process with ICBC and providers.
Ask what decision was made, why it was made and what information ICBC relied on. ICBC publishes a staged dispute process for injury and benefit decisions.