Vancouver General Hospital
Vancouver. VGH's Emergency Department operates 24 hours a day and is a Level 1 trauma site.
Official VCH page →After a crash, people may need several different systems at once: emergency or follow-up medical care, an ICBC claim, vehicle repair, alternate transportation and sometimes legal advice. This page keeps those resources in one place.
These should be the first sources for current benefit rules, disputes, legislation and tribunal procedures.
This is not an exhaustive hospital directory. These are major emergency departments in the region, linked to the official health authority. For an emergency, use 9-1-1 or the nearest appropriate emergency department rather than travelling farther for a hospital listed here.
Vancouver. VGH's Emergency Department operates 24 hours a day and is a Level 1 trauma site.
Official VCH page →Surrey. Fraser Health lists 24-hour emergency services at Surrey Memorial Hospital.
Official Fraser Health page →New Westminster. Royal Columbian provides 24-hour emergency services and opened its new acute-care tower and emergency department in 2026.
Official Fraser Health page →Burnaby. Fraser Health lists the Emergency Department as open 24 hours a day, seven days a week.
Official Fraser Health page →North Vancouver. Lions Gate Hospital provides emergency care for the North Shore through Vancouver Coastal Health.
Official VCH page →Fraser Health and Vancouver Coastal Health publish regional emergency and care-location information for other communities.
Fraser Health emergency locations →ICBC's Repair Network locator should be the primary way to verify participating collision and glass facilities. Network status can change, so check ICBC before booking a repair.
The businesses below are examples for convenience, not rankings or endorsements. Confirm current ICBC Repair Network status, certifications, repair timing and courtesy-vehicle arrangements directly.
Multi-location BC collision-repair company with Vancouver-area facilities, including East Vancouver.
Example location: 1835 Powell St, Vancouver.
Vancouver-area autobody and collision-repair facilities with ICBC/insurance claim experience.
Example location: 1302 Grant St, Vancouver.
Surrey collision-repair facility serving insurance and ICBC claim customers.
Location: 11502 132A St, Surrey.
North Delta autobody and collision-repair shop offering insurance-related repair services.
Location: 11954 94 Ave, Delta.
Burnaby collision and autobody facility within the CARSTAR repair network.
Location: 1250 Boundary Rd, Burnaby.
For current network status and a shop close to the vehicle, search by address or postal code through ICBC.
Find an ICBC repair facility →The right alternative depends on injury, mobility, trip distance, insurance coverage and how long the vehicle will be unavailable. Check the claim before assuming ICBC will reimburse a rental, taxi or private vehicle.
TransLink may be practical for local Metro Vancouver trips when the traveller is physically able to use transit and the route fits.
TransLink →Useful for shorter point-to-point trips, medical appointments and situations where driving is temporarily not practical.
Compare taxi-rate information →Repair facilities and insurers may have different arrangements for replacement transportation. Confirm entitlement and costs before committing.
Vehicle-damage guide →For scheduled medical appointments, business travel or longer point-to-point trips, a pre-booked private car may be an option when the passenger wants a reserved vehicle.
My Limo Ride →A retained chauffeur can be useful when several appointments or stops need to be completed without the traveller driving.
Vancouver chauffeur service →If a damaged vehicle disrupts an airport or longer-distance trip, pre-arranged black-car service can provide a reserved door-to-door option.
Black Car Services →Disclosure: The private transportation websites above are independent commercial examples and are not ICBC services or legal resources. Verify any reimbursement entitlement separately with ICBC.
The Province of BC explains emergency procedures for drivers, including calling 9-1-1 for immediate police, fire or ambulance assistance.
BC driving emergency information →BC's Motor Vehicle Act contains statutory duties dealing with drivers, accidents and road use.
Motor Vehicle Act →The Province links to ICBC crash statistics and other road-safety datasets for BC.
BC road-safety data →For non-emergency health information and advice, BC residents can use HealthLink BC and 8-1-1.
HealthLink BC →