Injury or benefit
Treatment, entitlement, income or another Enhanced Accident Benefit decision.
Injury benefit disputes →ICBC publishes different dispute pathways depending on whether the disagreement involves injury benefits, crash responsibility, vehicle value, coverage or another claim decision.
Get the decision in writing where possible and identify exactly what is being challenged.
Treatment, entitlement, income or another Enhanced Accident Benefit decision.
Injury benefit disputes →ICBC's percentage assessment of who caused the crash.
Responsibility disputes →Vehicle value, repair or property-related disagreement.
Vehicle damage →Whether a policy or benefit applies in the circumstances.
ICBC advises people to begin by speaking with the relevant claims or recovery specialist and reviewing the decision. Depending on the dispute, further internal review and the Civil Resolution Tribunal may be available.
Understand the facts, policy or statutory basis used.
New medical, employment, witness or vehicle evidence may matter.
Follow the dispute route specific to the decision.
Some disputes have short filing periods after a formal decision.
Identify the benefit, responsibility percentage, vehicle value, coverage issue or other decision rather than describing the entire claim as disputed.
The next step is clearer when you understand the medical, factual, policy or statutory basis ICBC relied on.
Focus on information relevant to the actual reason for the decision instead of sending an undirected volume of material.
Internal review and CRT deadlines can differ by dispute type. Verify the current time limit as soon as the formal decision is received.