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Vehicle damage

Vehicle Damage Claims After a BC Crash

Vehicle repair, replacement, valuation and responsibility issues are separate from injury benefits. The right dispute route depends on what ICBC has decided.

Common Vehicle Claim Questions

Repairability

Whether the vehicle is repaired or treated as a total loss depends on damage and claim valuation.

Vehicle value

Owners can disagree with the value used for a total-loss settlement.

Official Dispute Starting Point

Repair planning

Questions to Ask Before the Vehicle Goes Into a Shop

Is the shop in the current ICBC Repair Network?

Verify with ICBC's locator rather than relying on an old badge or advertisement.

What is the repair timeline?

Parts availability, structural damage and supplements can change the expected completion date.

What transportation is available?

Ask about courtesy vehicles and confirm any rental or transportation entitlement with ICBC before committing to costs.